Return Policy

Return Policy & Right of Withdrawal

 

Right of Withdrawal

In accordance with current regulations and Article L.221-18 of the Consumer Code, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to provide a reason.

The decision to withdraw must be communicated by email to our customer service before this period expires.

In accordance with Article L.221-21 of the Consumer Code, the customer must return the products without undue delay and at the latest within 14 days following the communication of their decision to withdraw.

After this period, no returns will be accepted.

Return Conditions

To be eligible for a return, items must imperatively:

  • Be new, unused, and unopened

  • Be returned in their original packaging, with all labels intact

  • Be complete (product, packaging, any accessories)

Any product that is opened, used, damaged, or incomplete will be automatically refused.

⚠️ Cosmetic & hygiene products
In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to cosmetic products unsealed after delivery, for hygiene and health protection reasons.

Return Deadlines and Costs

Products must be returned within a maximum of 14 days after receipt.

The return costs are entirely borne by the customer.

If the legal deadline is exceeded, the return will be refused.
If the customer wishes to retrieve a refused product, reshipment fees may be requested.

Exchanges (size, color, or variant) are not offered.
In case of an incorrect choice, a new order will need to be placed.

⚠️ Sale items or items purchased with a promotional code are neither exchangeable nor refundable.

Refunds

In the event of a compliant and accepted return, COMBS AGENCY LLC will process the refund within a maximum of 14 days from the receipt and verification of the returned product.

The refund will be made via the payment method used during the order.

The initial shipping costs are not refunded if the order has already been dispatched.

The refunded amount corresponds only to the price of the product, excluding shipping costs.

Processing a return can take up to 10 business days after receipt.
A confirmation email will be sent once the refund has been processed (please check your spam folder).

Return Liability

We strongly recommend that the customer use a shipping method with a tracking number.

Until actual receipt of the package by us, the return remains the customer's responsibility.

Customer Service

For any questions regarding a return, refund, or exercising the right of withdrawal, our customer service can be reached exclusively by email.